1. Introduction
Vartaa ("we," "us," "our") provides an AI voice agent platform that helps businesses build and run voice-based conversational agents. This Privacy Policy explains what information we collect, how we use it, and the choices you have, whether you're a business using Vartaa or a caller interacting with a Vartaa-powered agent.
When you deploy a Vartaa agent, you act as the data controller for the calls it handles, and Vartaa acts as your data processor. We process personal data strictly under your instructions and the terms of your service agreement.
2. Information We Collect
- Account Information: Name, email, phone number, company details, and billing information provided when you sign up.
- Configuration Data: The agents, scripts, knowledge base content, and integrations you set up within the platform.
- Call Data: Audio, transcripts, and metadata (such as call duration and timestamps) generated when a voice agent handles a call, where storage is enabled by the business using Vartaa.
- Usage Data: How you interact with our dashboard and product, collected to improve performance and reliability.
- Technical Data: IP address, browser type, and device information, collected automatically for security and analytics purposes.
3. How We Use Information
We use collected information to:
- Operate, maintain, and improve the Vartaa platform.
- Power the voice agents you configure, including real-time speech processing.
- Provide customer support and respond to inquiries.
- Send account, billing, and service-related communications.
- Monitor for misuse, fraud, or activity that violates our Terms & Conditions.
4. Call and Voice Data
Businesses using Vartaa control whether call recordings and transcripts are stored, and for how long. Where a business has not enabled storage, call audio is processed in real time to generate a response and is not retained afterward. Businesses are responsible for informing their own callers about how their conversations are handled.
5. How We Share Information
We do not sell personal information. We may share information with:
- Service providers who help us operate the platform (such as speech, hosting, or telephony providers), bound by confidentiality obligations
- Other businesses or integrations you explicitly connect to your account
- Authorities, where required to respond to a valid legal request
6. Data retention
We retain account and configuration data for as long as your account is active. Call data is retained according to the settings chosen by the business using Vartaa, or deleted automatically where no retention period is set.
7. Data Security
We apply industry-standard technical and organizational measures to protect information against unauthorized access, alteration, or loss. No system is completely secure, and we continuously work to strengthen our safeguards.
8. Your Choices and Rights
You may access, update, or request deletion of your account information at any time by contacting us. Businesses can configure data retention and deletion settings directly within the platform for the agents they operate.
9. Children's Privacy
Vartaa is not directed at individuals under the age of 18, and we do not knowingly collect information from them.
10. International Use
Vartaa may be accessed from different regions. By using our platform, you understand that information may be processed in locations other than your own.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the platform or via email, and continued use of Vartaa after changes take effect constitutes acceptance.